Joaquin Wilson, MBA
I'm an AI adoption strategist who has spent seven years embedded inside the problem. Federal programs, Big 4 consulting, field operations — every role taught me the same thing: technology doesn't fail, people do. I build the systems and train the teams that change that.
The work, in plain terms.
I'm an AI adoption strategist who has spent seven years embedded inside the problem. Federal programs, Big 4 consulting, field operations. Every role taught me the same thing: technology doesn't fail, people do. I build the systems and train the teams that change that.
At Accenture Federal Services, I worked directly under the program manager for a federal Digital Transformation initiative, supporting 9 application development programs. My job was platform adoption: getting federal teams to change how they worked, document what they did, and trust a system they didn't ask for. I replaced manual documentation cycles with Claude-assisted workflows, cut reporting build time from 3.5 hours to under 50 minutes, and maintained 100% on-time delivery to federal leadership across the engagement.
Most recently, following the conclusion of a federal consulting engagement impacted by DOGE-related cost reduction initiatives, I was brought into a Global Equipment Manufacturer to stabilize a hurricane-disrupted territory with 30 at-risk client accounts. Over a five-month engagement, I retained 27 of those accounts, introduced AI-assisted workflows to a field team with no prior digital productivity experience, cut survey time by 77%, and reduced ticket resolution from 9 days to 3. None of that was familiar industry territory. That was the point.
I use AI the same way I use any other tool: to close a specific gap, with a measurable result, and a process someone else can follow after I leave.
Three problems. Three systems. Real numbers.
Every case study follows the same structure: the broken process, what I built, and the result. No polished outputs without showing the work behind them.
Deployed into a hurricane-disrupted territory with 30 at-risk client accounts and a mandate to stabilize operations in five months. Retained 27 of 30 accounts, cut ticket resolution time by 67%, reduced field survey time by 77%, and introduced AI workflows to a team with no prior digital productivity experience.
Replaced manual documentation cycles, fragmented communications, and reactive reporting across 9 federal application development programs using Claude-assisted workflows. Cut reporting build time by 68% and maintained 100% on-time delivery to federal leadership.
New analysts completed onboarding then sat idle for 6 weeks before live projects began. Built a 16-session webinar series and a self-serve documentation library from scratch with zero budget and no mandate.
The actual frameworks I built across federal consulting, enterprise advisory, and field operations. Documentation, reporting, stakeholder comms, change management, customer success — pick a category and test one yourself.
What colleagues and managers say.
Written by managers, peers, and mentors across Accenture Federal Services, KPMG, and IBM.
Open to the right conversation.
Targeting AI Adoption Manager, Implementation Consultant, and Customer Success roles. If you need someone who can walk into a team, diagnose where adoption is failing, and build systems that stick, let's talk.
jwils153d@gmail.com
