Selected Engagements

Five problems. Five systems. Real numbers.

Each engagement follows the same structure: the broken process, the system I built, the result. Every metric is verifiable; every case study links to the underlying work.

Featured · AI in Action

AI Adoption Culture

A look at how AI adoption changes the culture of work, demonstrating real workflow integration across enterprise teams.

Case 01Global Equipment Manufacturer

Inbox to action: an automated email triage system for field account managers

Account managers couldn't triage client emails from the road, creating a 24-hour average response gap on invoice disputes, repair status requests, and escalation complaints. Built a Zapier keyword-filter + SMS automation that surfaced urgent emails to the account manager's phone in under 60 seconds. Response time dropped 87%.

View case study →
87%
Response time reduction
24→3h
Avg. response before & after
$0
Additional budget required
Case 02 · FlagshipGlobal Equipment Manufacturer

Operational stabilization & AI-enabled recovery in a post-disruption territory

Deployed into a hurricane-disrupted territory with 30 at-risk accounts and a five-month mandate. Retained 27 of 30, cut ticket resolution by 67%, reduced field survey time by 77%, and introduced AI workflows to a team with no prior digital productivity experience.

View case study →
27/30
At-risk accounts retained
67%
Ticket resolution time reduced
77%
Field survey time reduction
Case 03Federal Technology Contractor

Federal low-code modernization & AI-augmented agile delivery

A federal financial agency needed to replace paper-heavy workflows without touching a 60-year-old master database. Built an AI-assisted translation layer over PEGA's agile methodology · 150+ user stories shipped, 40% documentation acceleration, zero legacy database disruptions.

View case study →
150+
User stories shipped
40%
Documentation acceleration
0
Legacy database disruptions
Case 04Federal Technology Contractor

AI-driven program operations at federal scale

Replaced manual documentation, fragmented communications, and reactive reporting across nine federal application development programs using Claude-assisted workflows. Cut reporting build time by 68% and maintained 100% on-time delivery to federal leadership.

View case study →
9
Federal programs under active support
68%
Reduction in documentation time
100%
On-time reporting delivery
Case 05Big 4 Advisory Firm

Closing the bench gap: a knowledge retention system for new-hire analysts

New analysts completed onboarding then sat idle for up to six weeks before live engagements began. Built a 16-session live program and a self-serve documentation library · zero budget, no mandate, 97 hours of billable time recovered.

View case study →
97h
Total billable hours saved
91%
First-submission accuracy
$0
Budget required